Delivery Policy
Delivery Policy
When will I receive my order?
All orders are shipped from our warehouse within 24 hours of validation.
Delivery times:
- Express delivery between 3 and 5 days. Fixed price of €2.99.
- Standard delivery between 5 and 9 days.
Delays may occur due to customs checks or logistical problems beyond our control.
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How can I track my order?
A tracking number will be sent to you by email once your order has been shipped.
You can track your package via the website: www.17track.net .
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Which countries do you deliver to?
We deliver worldwide .
If your country is not on our list, we will contact you to adjust your order.
For any questions, please contact us at: service@glowpatch.com
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Can I change my delivery address?
Yes, but only on the same day as your order, before 11:00 PM (Pacific Time) .
Send your change request to: service@glowpatch.com
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Can I have my order delivered to an address other than the billing address?
Yes, it's entirely possible .
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How is my order shipped?
Orders are processed on working days only , excluding public holidays.
Orders placed over the weekend (Saturday or Sunday) will be shipped the following Monday .
We work with major international carriers such as FedEx, SF Express, DHL, UPS and EMS , who collaborate with local delivery services for direct home delivery .
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Origin of the expedition:
Some of the products are shipped from our local warehouses .
The rest comes from our own factories located in the United States, Canada and Australia .